Refund Policy
Last updated: October 30, 2026
We stand behind every item we sell. If you are not 100% satisfied with your purchase, we make returns simple and stress-free.
Return Eligibility
We accept returns on all items within 30 days of delivery. To qualify for a return, your item must meet the following conditions:
- The item must be in the same condition you received it — unused, unplayed, and undamaged.
- All original packaging, inserts, and accessories must be included.
- Sealed products must remain factory sealed (unsealing voids return eligibility).
- A valid proof of purchase (order confirmation email or order number) must be provided.
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened / repackaged sealed products (booster boxes, booster packs, elite trainer boxes, etc.)
- Digital codes or online activation keys (once revealed or used)
- Pre-sale items that have already shipped and match their listing description
- Items damaged after delivery due to mishandling by the buyer
- Items returned more than 30 days after confirmed delivery
How to Initiate a Return
Follow these steps to start your return:
- Contact us — email support@pretcg.com with your order number, reason for return, and clear photos of the item.
- Receive authorisation — we will review your request and send a Return Merchandise Authorisation (RMA) number within 1–2 business days.
- Ship the item back — securely package the item and include your RMA number. Ship to the address provided in your RMA email. We recommend using a tracked shipping service.
- Receive your refund — once we receive and inspect the item, we will process your refund within 3–5 business days.
Refund Method
Approved refunds will be issued via the original payment method:
- Credit / Debit Card: Refunded within 3–7 business days (depending on your bank).
- PayPal: Refunded within 1–3 business days.
- Cryptocurrency: Refunded in equivalent fiat value (AUD) at the exchange rate at the time of refund, or as store credit at your choice.
Original shipping costs are non-refundable unless the return is due to our error (wrong item shipped, item damaged in transit, etc.).
Damaged or Incorrect Items
If your item arrives damaged or is not what you ordered, we take full responsibility. Please:
- Email support@pretcg.com within 48 hours of delivery.
- Include your order number and clear photographs of the damage or incorrect item.
- We will arrange a free return label and send a replacement or full refund — your choice.
Pre-Sale Orders
Pre-sale orders may be cancelled for a full refund at any time before the item ships. Once a pre-sale item has shipped, the standard 30-day return policy applies. If a pre-sale release date is delayed by more than 60 days from the original estimated date, you may request a full refund at any time.
Exchanges
We currently do not offer direct exchanges. To exchange an item, please initiate a standard return and place a new order for the item you want.
Contact Us
If you have any questions about our refund policy, please don't hesitate to reach out: